1. Who we are
Buckman & Morgan Holdings Pty Ltd trading as Averie ('Averie', 'we', 'us' or 'our') operates the Averie platform.
2. Information we collect
- Account information such as name, email address, phone number, login details and profile information.
- Event information including dates, venues, schedules, guest lists, RSVPs and planning information.
- Guest information including names, contact details, RSVP responses, plus-one information, meal selections, dietary requirements, allergies, accessibility requirements, accommodation and travel information where provided.
- Business information including business name, contact details, services, packages, pricing, availability, capacity, facilities, photographs, logos, videos and descriptions.
- Subscription, purchase and billing information. Payment card information may be processed by payment providers rather than stored directly by Averie.
- Enquiries, proposals, messages, support requests and other content.
- Technical information including IP address, browser/device details, logs, cookies, analytics and security information.
- Information used by or generated through AI-assisted features and recommendations.
3. Sensitive information
Some information relating to allergies, dietary requirements or accessibility may constitute sensitive information depending on the circumstances. Averie will handle such information only as permitted by law and for legitimate service purposes. Organisers should collect only information they reasonably need.
4. How information is collected
Information may be collected directly from users, guests and businesses, through use of Averie, through communications and connected services, and from legitimate public sources for marketplace listing purposes.
5. Marketplace listings
Averie may create unclaimed business and venue listings using legitimate public factual information such as name, website, public contact details, address, business type, capacity, spaces, facilities, accessibility, parking, catering, factual public pricing and social links. Averie aims to maintain source provenance and provide claiming, correction and removal mechanisms.
6. Why we use information
- Operate and provide the Averie platform and features.
- Create and manage accounts, events, event websites and business profiles.
- Facilitate marketplace discovery, enquiries, opportunities and communications.
- Process Averie subscriptions and purchases.
- Provide transactional and service communications.
- Send marketing communications where permitted.
- Maintain security, prevent fraud and investigate abuse.
- Analyse and improve products and user experience.
- Provide AI-assisted recommendations, content generation, analysis, support and personalisation.
- Meet legal, regulatory and dispute-resolution requirements.
7. AI and automated processing
Averie may use AI and automated technologies for content generation, analysis, recommendations, marketplace matching, personalisation, support and related product functions. AI-generated outputs may be inaccurate or incomplete and should be reviewed where they inform important decisions. Averie will apply appropriate safeguards and transparency where required by applicable privacy law.
8. Disclosure
Averie may disclose personal information to service providers supporting hosting, databases, authentication, payments, email, SMS, analytics, monitoring, CRM, customer support and security, as well as where required or authorised by law or reasonably necessary for a corporate transaction or protection of rights.
9. Service providers
Averie may use Supabase, Vercel, Stripe, Resend, ClickSend, PostHog or an equivalent analytics provider, Sentry, HubSpot or Attio, Google Analytics/Search Console and other providers required to operate the platform.
10. Overseas processing
Some service providers may process or store information outside Australia. Averie takes reasonable steps to manage overseas disclosures consistently with applicable privacy obligations.
11. Security
Averie uses reasonable technical and organisational safeguards appropriate to the information it handles, including access controls, authentication, monitoring, logging, backups and security processes. No internet service can guarantee absolute security.
12. Retention
Information is retained only for as long as reasonably required for the purpose collected, legal and accounting requirements, security, fraud prevention, dispute resolution and legitimate business needs. Information is deleted or de-identified when it is no longer reasonably required, subject to lawful retention requirements.
13. Access and correction
You may request access to or correction of personal information held by Averie, subject to applicable law and reasonable identity verification. Contact hello@averie.com.au.
14. Complaints
Privacy complaints can be made to hello@averie.com.au. Averie will investigate and respond appropriately. Where a complaint cannot be resolved, you may have rights to contact the Office of the Australian Information Commissioner.
15. Changes
Averie may update this Privacy Policy from time to time. The current version will be made available through the Averie platform.